1. Introduction

Welcome to Tana Bana Maheshwari Handloom. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights.

2. Information we collect

We may collect the following types of information:

• Personal information you provide: name, email address, phone number, shipping and billing address, payment details (processed by our payment provider), and any other information you submit while placing orders, contacting us, or signing up for newsletters.
• Transactional information: order history, products purchased, returns and refunds.
• Device and usage information: IP address, browser type, pages visited, referring/exit pages, and analytics data collected through cookies or similar technologies.
• Communications: messages you send to us via email, contact forms, or chat.

3. How we use your information

We use your information to:

• Process and fulfil your orders (including shipping, returns and refunds);
• Communicate with you about your orders, account, and support requests;
• Send promotional emails or newsletters if you opt in (you can unsubscribe anytime);
• Improve our website, products, and services through analytics and testing;
• Prevent fraud and enforce our terms and policies;
• Comply with legal obligations.

4. Legal basis (where applicable)

For users in jurisdictions that require it, we rely on the following legal grounds to process personal data: consent, contract performance (processing orders), legal compliance, and legitimate interests (e.g., fraud prevention and site improvement).

5. Cookies and tracking

We use cookies and similar tracking technologies to provide, secure, and improve our services. Cookies help remember your preferences, keep you logged in, and provide analytics. You may control cookies via your browser settings, but disabling cookies can affect site functionality.

6. Third-party services

We use third-party service providers to operate our store. These providers may process personal data on our behalf but must handle it securely.

Examples include:

• Payment gateways
• Shipping and logistics providers
• Analytics platforms
• Email service providers

7. Data security

We implement reasonable technical and organizational measures to protect your personal data against accidental loss, disclosure or destruction. However, no internet transmission or electronic storage can be guaranteed to be 100% secure.

8. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your rights

You may have the right to:

• Access the personal data we hold about you;
• Rectify incorrect or incomplete data;
• Request deletion of your personal data (subject to legal exceptions);
• Restrict or object to certain processing;
• Request data portability;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at tanabanahandloom@gmail.com or call +91 8889187786. We will respond within a reasonable timeframe.

10. Children’s privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, contact us and we will promptly delete it.

11. Changes to this policy

We may update this Privacy Policy occasionally. The "Effective date" at the top will reflect the latest revision. We recommend you review this page periodically.

12. Contact